Monday, September 22, 2008

Tales of Sap Moss & Bad Customer Service

I can't believe it has taken me so long to recount this story! I had a wee bit of spare time before meeting up with peeps at Lucky Strike, so i popped into the Aveda store at Hollywood & Highland.
Now, back in the day i loved this product! --and my hair loved it too. it smelled earthy --not fruity. I also have a connection to it as my first grown-up [sic] boyfriend developed an addiction for this too, and nothing like a smell to make one remember, ahhh.
So i thought maybe it was time to return to Sap Moss... This is how my visit to Aveda went:
"Hello & welcome to Aveda, can i help you?"
"Hello & yes. Do you guys still carry Sap Moss."
"No, it was discontinued. This is our replacement product: [Vanna hands as she shows me the new product]"
"Does it smell the same?"
"No, it smells better. Especially as Sap Moss smelled like dirt."
"Okay, thanks. I'm good. Have a good night"
Nice, right? A customer goes into a store, looking for a product & the salesperson tells you that what you like basically smells like sh*t. Awesome.
So much for going back to Aveda products....